Full-Time Opportunity
Customer Care Officer
Manage customer inquiries, front desk support, bookings, receipts and customer relationship activities.
Job Overview
The Customer Care Officer is the first point of contact for many customers and must communicate clearly, politely and professionally.
Department: Customer Service Department
Type: Full-Time
Location: Front Desk / Office Based
Key Responsibilities
- Welcome and attend to customers professionally.
- Respond to customer inquiries in person, by phone and online.
- Assist customers with product and service information.
- Manage bookings, appointments and follow-ups.
- Issue receipts and support documentation.
- Coordinate customer requests with sales and technical teams.
Requirements
- Good communication and interpersonal skills.
- Professional appearance and attitude.
- Computer literacy.
- Ability to multitask and remain organized.
- Customer service experience is an advantage.
Qualifications / Experience
- SHS, Diploma, HND, Degree or equivalent experience.
- Experience in customer service/front desk/retail is an advantage.
- Basic computer and phone handling skills are required.
Apply for this Position
Fill in your basic information and upload your CV. Cover letter is optional.